Using design futures, scenario writing, visioning, workshop design
Using design futures, scenario writing, visioning, workshop design
Using design futures, scenario writing, visioning, workshop design
Using design futures, scenario writing, visioning, workshop design
Evisioning the future of kinship care
Evisioning the future of kinship care
Evisioning the future of kinship care
Evisioning the future of kinship care
Using design futures, scenario writing, visioning, workshop design
Evisioning the future of kinship care
The challenge
An estimated 200,000 children are growing up in kinship care in the UK. Support for kinship carers and their children varies across the country, however many carers find that the help on offer isn’t enough and they often find themselves practically, financially and/ or emotionally struggling.
In light of this Grandparents Plus, a major UK kinship care charity, decided to hold an event to move the current conversation around kinship care forwards. They wanted attendees to think beyond existing systems and structures (such as adoption or fostering) and create a future model specifically designed for kinship care.
Workshop photos
The approach
Combining creative tools, kinship care research and expert insight in the room, the workshop supported participants to work through a design-led process to co-create ideas and solutions to current and future kinship care challenges. The workshop process took participants through 3 stages which included:
1) Empathising: Bringing kinship care families, their situations, needs and challenges to life with participants
2) Prioritising: Identifying and prioritising the key challenges and opportunities facing kinship care families
3) Ideation & Synthesis: Developing new ideas and solutions to some of these challenges.
The challenge
An estimated 200,000 children are growing up in kinship care in the UK. Support for kinship carers and their children varies across the country, however many carers find that the help on offer isn’t enough and they often find themselves practically, financially and/ or emotionally struggling.
In light of this Grandparents Plus, a major UK kinship care charity, decided to hold an event to move the current conversation around kinship care forwards. They wanted attendees to think beyond existing systems and structures (such as adoption or fostering) and create a future model specifically designed for kinship care.
Workshop photos
The approach
Combining creative tools, kinship care research and expert insight in the room, the workshop supported participants to work through a design-led process to co-create ideas and solutions to current and future kinship care challenges. The workshop process took participants through 3 stages which included:
1) Empathising: Bringing kinship care families, their situations, needs and challenges to life with participants
2) Prioritising: Identifying and prioritising the key challenges and opportunities facing kinship care families
3) Ideation & Synthesis: Developing new ideas and solutions to some of these challenges.
The challenge
An estimated 200,000 children are growing up in kinship care in the UK. Support for kinship carers and their children varies across the country, however many carers find that the help on offer isn’t enough and they often find themselves practically, financially and/ or emotionally struggling.
In light of this Grandparents Plus, a major UK kinship care charity, decided to hold an event to move the current conversation around kinship care forwards. They wanted attendees to think beyond existing systems and structures (such as adoption or fostering) and create a future model specifically designed for kinship care.
Workshop photos
The approach
Combining creative tools, kinship care research and expert insight in the room, the workshop supported participants to work through a design-led process to co-create ideas and solutions to current and future kinship care challenges. The workshop process took participants through 3 stages which included:
1) Empathising: Bringing kinship care families, their situations, needs and challenges to life with participants
2) Prioritising: Identifying and prioritising the key challenges and opportunities facing kinship care families
3) Ideation & Synthesis: Developing new ideas and solutions to some of these challenges.
The challenge
An estimated 200,000 children are growing up in kinship care in the UK. Support for kinship carers and their children varies across the country, however many carers find that the help on offer isn’t enough and they often find themselves practically, financially and/ or emotionally struggling.
In light of this Grandparents Plus, a major UK kinship care charity, decided to hold an event to move the current conversation around kinship care forwards. They wanted attendees to think beyond existing systems and structures (such as adoption or fostering) and create a future model specifically designed for kinship care.
Workshop photos
The approach
Combining creative tools, kinship care research and expert insight in the room, the workshop supported participants to work through a design-led process to co-create ideas and solutions to current and future kinship care challenges. The workshop process took participants through 3 stages which included:
1) Empathising: Bringing kinship care families, their situations, needs and challenges to life with participants
2) Prioritising: Identifying and prioritising the key challenges and opportunities facing kinship care families
3) Ideation & Synthesis: Developing new ideas and solutions to some of these challenges.
The challenge
An estimated 200,000 children are growing up in kinship care in the UK. Support for kinship carers and their children varies across the country, however many carers find that the help on offer isn’t enough and they often find themselves practically, financially and/ or emotionally struggling.
In light of this Grandparents Plus, a major UK kinship care charity, decided to hold an event to move the current conversation around kinship care forwards. They wanted attendees to think beyond existing systems and structures (such as adoption or fostering) and create a future model specifically designed for kinship care.
Workshop photos
The approach
Combining creative tools, kinship care research and expert insight in the room, the workshop supported participants to work through a design-led process to co-create ideas and solutions to current and future kinship care challenges. The workshop process took participants through 3 stages which included:
1) Empathising: Bringing kinship care families, their situations, needs and challenges to life with participants
2) Prioritising: Identifying and prioritising the key challenges and opportunities facing kinship care families
3) Ideation & Synthesis: Developing new ideas and solutions to some of these challenges.
FOR LUTON COUNCIL
The outcome
GrandParents Plus will be using the event outputs to guide how to spend their time and resources over the coming years. As no formal model for kinship care currently exists, the seven model principles and fourteen ideas created by participants will be used as a starting point for developing a future, national kinship care model.
The outcome
GrandParents Plus will be using the event outputs to guide how to spend their time and resources over the coming years. As no formal model for kinship care currently exists, the seven model principles and fourteen ideas created by participants will be used as a starting point for developing a future, national kinship care model.
The outcome
GrandParents Plus will be using the event outputs to guide how to spend their time and resources over the coming years. As no formal model for kinship care currently exists, the seven model principles and fourteen ideas created by participants will be used as a starting point for developing a future, national kinship care model.
The outcome
GrandParents Plus will be using the event outputs to guide how to spend their time and resources over the coming years. As no formal model for kinship care currently exists, the seven model principles and fourteen ideas created by participants will be used as a starting point for developing a future, national kinship care model.
The outcome
GrandParents Plus will be using the event outputs to guide how to spend their time and resources over the coming years. As no formal model for kinship care currently exists, the seven model principles and fourteen ideas created by participants will be used as a starting point for developing a future, national kinship care model.
Role: Project lead
Creating a medication support platform for users with low digital confience
The challenge
Half of women over 50 and one in five men in the UK are affected by osteoporosis. Despite proven benefits of medication, only 20% of people are still taking it a year after a fracture. Many struggle due to fear of side effects, limited guidance at diagnosis, and low visibility of treatment benefits - particularly among older adults and those with lower digital literacy.
The Royal Osteoporosis Society (ROS) wanted to design a scalable, digital medication support programme that could help 15,000+ people a year make informed decisions and stay on treatment.
The approach
The process involed end-to-end service design for a 12-month self-guided digital support programme for people newly prescribed bone-strengthening medication. Our approach included:
-
Co-designing with clinical experts and people with lived experience of osteoporosis
-
Applying behaviour change theory to guide feature design and content delivery
-
Conducting user research focused on inclusion, especially for people in areas of higher deprivation and with low digital literacy
-
Structuring the content as the service itself, focusing on clarity, reassurance and confidence building
-
Developing and testing a digital prototype that could integrate into the ROS’s wider support offer and NHS referral pathways
The outcome
The resulting service, BoneMed Online, offers personalised guidance, treatment tracking and education over the critical first year of medication. Designed for accessibility and emotional reassurance, it reduces barriers to adherence while complementing ROS’s existing helpline and resources.
The programme has two parts:
-
An online platform designed to educate, inform, and reassure patients about the medication they’ve been prescribed, addressing common fears and misconceptions.
-
A timed email campaign that delivers supportive, tailored messages at critical points in the patient journey (identified through user research) to reinforce learning and maintain confidence over time.
Together, these elements were designed to support sustained behaviour change, rather than offering one-off education. The platform has now officially launched and is part of the Royal Osteoporosis Society’s wider support offer.
Screenshot of the email sent to patients at key timed intervals in their diagnosis and treatment journey
Emailed summary PDF of the personalised advice given to users