top of page
SOPHIE_0089_edited.jpg

Hi, I'm Sophie.

I'm a principal service designer and researcher with over 13 years’ experience across the public, private and the third sector.

I help organisations design services that are inclusive, data informed and future ready. My work brings together human-centred design, ethical use of AI and data and futures thinking to improve services for the people who need them most.

 

Much of my work centres on designing with people who are often underserved by mainstream services such as those affected by trauma, chronic ill health or digital exclusion. I work to ensure that services reflect the realities of people’s lives, particularly where trust in institutions may be low and access to support is unequal. I bring a person-centred approach to all of my work, shaped by trauma-informed research training and coaching certification. I design research and engagement spaces that are considered, inclusive and responsive, especially for those who may not feel comfortable or confident engaging with traditional services.

Some of the clients I've worked with over the years:

PHE logo.png
DESNZ.png
Luton.png
AZ logo.png
bottom of page